Set the foundation.
Review your use case, account, number and onboarding requirements.
WhatsApp Business API
Better conversations.
Connected business.
Put WhatsApp to work across customer updates, support and enquiry intake. We connect the official Business Platform to the tools and people behind your business.
Explore the conversation ↓One-time passwordsVerification codesSecure delivery
One message.
A useful next step.
A considered message, a natural reply and a clear handoff. Explore three ways the platform can support your business.
Keep the conversation.
Carry the context.
A shared inbox and connected tools give people a useful place to step in. Automation supports the handoff.
Prepared context
A conversation with a next step.
- Interest
- New project enquiry
- Source
- WhatsApp conversation
- Next action
- Team review
Context attached.Ready for the team.
Messaging starts
with the foundations.
Account setup, useful message design and the right integration. The scope follows your business and your tools.
SMS Delivery Platform
Official platform setup
Plan the account, business number and integration route around your existing setup. We support onboarding and the required configuration; eligibility and reviews remain with Meta.
Templates & customer replies
Prepare useful templates, organise their categories and support the review process. Build reply flows around the customer service window and your business requirements.
Shared team inbox
Give your team a place to handle conversations, assign ownership and carry context into the next response. Inbox features depend on the solution selected.
CRM & webhook integration
Connect supported CRM and operational tools. Map relevant events, contact context and follow-up tasks, with clear access and ownership.
Interactive customer journeys
Use supported reply buttons, lists and media to make the next step easier. Plan the conversation and when it should hand over to a person.
Privacy & operational controls
Agree consent handling, access, retention and escalation. Build around WhatsApp policies, the selected tools and your organisation’s requirements.
Different businesses.
Useful conversations.
Design the journey around the people you serve and the work your team needs to do.
Order confirmations, shipment updates and a straightforward route to product support.
A considered route
to going live.
Connect the workflow.
Prepare messages, integrations and the handoff your team needs.
Test, then launch.
Validate the flow, check access and agree ownership before activation.
What is OTP & Verification SMS?
OTP SMS is a high-priority messaging service designed to deliver time-sensitive verification codes — one-time passwords, PINs and auth tokens — to users in seconds. Unlike standard bulk SMS, OTP routes bypass promotional queues and use direct carrier connections to guarantee near-instant delivery. This makes OTP SMS the standard method for two-factor authentication (2FA) and transaction verification.
What you get
Priority Routing
OTP messages bypass standard queues for delivery in under 5 seconds.
Expiry & Retry Logic
Set code expiry windows and automatic retry if the first attempt fails.
API Integration
Simple REST API with SDKs for all major languages and frameworks.
Failover to Voice OTP
If SMS delivery fails, the system can escalate to a voice OTP call automatically.
Global Reach
Send OTP to numbers in 180+ countries with local routing for best delivery.
Delivery Receipts
Confirm delivery at the carrier level for audit and compliance requirements.
How businesses use it
SaaS PlatformsTwo-factor authentication for login and sensitive account changes.
E-commercePayment confirmation codes, address verification and order authentication.
Banking & FintechTransaction authorisation codes and account recovery verification.
Healthcare PortalsPatient portal login, prescription authorisation and record access.
How to get started
01
Integrate
Add the OTP API to your app with a single endpoint — 15-minute integration.
02
Generate
Your system triggers the OTP request; we generate and deliver the code.
03
Verify
The user enters the code; your system confirms against the API response.
Clear answers.
Before we connect.
How is the API different from the WhatsApp Business app?
The Business Platform provides APIs for integrations and scaled messaging workflows. A shared inbox, automation and CRM connections are built or provided through the selected solution.
Do we need templates for every reply?
Replies to a user message can be sent without a template within the 24-hour customer service window. Outside that window, the Platform requires approved message templates. Recipient permission and other policy requirements still apply.
Is a verification badge included?
No. Business verification and verification badges are separate processes. Any badge or account eligibility is controlled by Meta and is not guaranteed by this service.
Can you connect our CRM or existing inbox?
We review supported APIs, account features and available access. The integration scope is agreed around the tools your team uses.
What does it cost?
Pricing depends on the implementation, selected provider or software, usage and applicable Meta charges. We scope these for your setup; no fixed platform price is claimed in this preview.
Will this demonstration send a WhatsApp message?
No. The message workspace, inbox and enquiry form are local previews. Live sending requires a configured account, the appropriate permissions and an agreed implementation.