Set the foundation.
Review your use case, account, number and onboarding requirements.
WhatsApp Business API
Better conversations.
Connected business.
Put WhatsApp to work across customer updates, support and enquiry intake. We connect the official Business Platform to the tools and people behind your business.
Explore the conversation ↓IVR routingCall recordingMissed-call follow-up
One message.
A useful next step.
A considered message, a natural reply and a clear handoff. Explore three ways the platform can support your business.
Keep the conversation.
Carry the context.
A shared inbox and connected tools give people a useful place to step in. Automation supports the handoff.
Prepared context
A conversation with a next step.
- Interest
- New project enquiry
- Source
- WhatsApp conversation
- Next action
- Team review
Context attached.Ready for the team.
Messaging starts
with the foundations.
Account setup, useful message design and the right integration. The scope follows your business and your tools.
Cloud Voice Platform
Official platform setup
Plan the account, business number and integration route around your existing setup. We support onboarding and the required configuration; eligibility and reviews remain with Meta.
Templates & customer replies
Prepare useful templates, organise their categories and support the review process. Build reply flows around the customer service window and your business requirements.
Shared team inbox
Give your team a place to handle conversations, assign ownership and carry context into the next response. Inbox features depend on the solution selected.
CRM & webhook integration
Connect supported CRM and operational tools. Map relevant events, contact context and follow-up tasks, with clear access and ownership.
Interactive customer journeys
Use supported reply buttons, lists and media to make the next step easier. Plan the conversation and when it should hand over to a person.
Privacy & operational controls
Agree consent handling, access, retention and escalation. Build around WhatsApp policies, the selected tools and your organisation’s requirements.
Different businesses.
Useful conversations.
Design the journey around the people you serve and the work your team needs to do.
Order confirmations, shipment updates and a straightforward route to product support.
A considered route
to going live.
Connect the workflow.
Prepare messages, integrations and the handoff your team needs.
Test, then launch.
Validate the flow, check access and agree ownership before activation.
What is Voice, IVR & Missed Call?
Cloud voice services encompass Interactive Voice Response (IVR), outbound voice broadcast and missed call solutions — all delivered over the internet without the need for traditional phone infrastructure. IVR routes inbound calls through a menu system to the right department or action. Voice broadcast sends pre-recorded audio messages to lists of numbers simultaneously. Missed call services capture a lead when a user gives a missed call to a number, triggering a callback or automated response.
What you get
Multi-Level IVR
Build call menus with up to 10 levels, DTMF inputs and text-to-speech prompts.
Voice Broadcast Campaigns
Send pre-recorded messages to thousands of numbers with real-time delivery tracking.
Missed Call Lead Capture
Customers give a missed call to your number — system captures the number and triggers a callback.
Call Recording & Transcription
Record inbound and outbound calls with optional AI transcription and summary.
Virtual Numbers
Acquire local or toll-free virtual numbers for your IVR without hardware.
CRM Integration
Log all call events, recordings and dispositions directly into your CRM.
How businesses use it
Customer SupportIVR-based routing reduces transfer time and ensures callers reach the right team first time.
Political & Event CampaignsVoice broadcast delivers campaign messages, reminders or announcements at scale.
Lead GenerationMissed call campaigns invite prospects to express interest — zero cost to them.
Collections & RemindersAutomated voice reminders for payment due dates, renewals and scheduled events.
How to get started
01
Design Your Flow
Map your IVR menu or voice campaign structure — we configure the logic.
02
Record & Upload
Upload your audio files or use our text-to-speech engine for instant prompts.
03
Go Live
Assign to your virtual number and start routing calls or launching campaigns.
Clear answers.
Before we connect.
How is the API different from the WhatsApp Business app?
The Business Platform provides APIs for integrations and scaled messaging workflows. A shared inbox, automation and CRM connections are built or provided through the selected solution.
Do we need templates for every reply?
Replies to a user message can be sent without a template within the 24-hour customer service window. Outside that window, the Platform requires approved message templates. Recipient permission and other policy requirements still apply.
Is a verification badge included?
No. Business verification and verification badges are separate processes. Any badge or account eligibility is controlled by Meta and is not guaranteed by this service.
Can you connect our CRM or existing inbox?
We review supported APIs, account features and available access. The integration scope is agreed around the tools your team uses.
What does it cost?
Pricing depends on the implementation, selected provider or software, usage and applicable Meta charges. We scope these for your setup; no fixed platform price is claimed in this preview.
Will this demonstration send a WhatsApp message?
No. The message workspace, inbox and enquiry form are local previews. Live sending requires a configured account, the appropriate permissions and an agreed implementation.